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2022-10-02 22:04 |
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從飯店退房! Checking Out of a Hotel 9/14 生活英語 作者 Enjoy Editors 本圖文出處:https://www.ivy.com.tw/newsLetter/life_cont/2022052513464670127 從飯店退房! Checking Out of a Hotel 愛麗絲走到她飯店的前檯。 觀光英語 C: Clerk A: Alice Alice walks up to the front desk of her hotel. C: Good morning, how may I help you? A: I’d like to check out. C: OK, no problem. May I have your name and room number please? A: Sure. My name is Alice Smith, room number 1128. C: All right, Ms. Smith. Please wait a moment while one of our staff checks the room. We need to make sure there is no damage. Otherwise, we’ll need to charge a fee. A: Oh, I see. Well, that shouldn’t be a problem. (Three minutes later) C: I’m afraid our staff member found that you left the room in a bad state, so we’ll need to charge your card. A: What? How is that possible? I didn’t break anything. I left everything exactly how it was. Call again to make sure. C: I see. I’m so sorry. This was my fault. I must have told the staff the wrong room number. A: You almost charged me money for something I didn’t do. This is quite unprofessional. C: I’m very sorry. I would like to offer you a discount on your next stay here, if you should decide to stay again. A: Since you are so sincere, I can accept it and forgive you. Please be more careful next time. 單字片語整理 Words in Use ● offer [ˋɔfɚ] vt. 提供 n. 提議,主動表示 ● accept [əkˋsɛpt] vt. 接受 ● charge [tʃɑrdʒ] vt. & vi. 收費;充電 vt. 控訴 n. 收費;控訴;負責 ● damage [ˋdæmɪdʒ] n. & vt. 破壞,損壞(名詞為不可數) ● fault [fɔlt] vt. 挑出毛病 n. 過失(不可數);缺點 ● state [stet] vt. (正式的)陳述,聲明 n. 狀態,情況;國家;(美國等國家的)州,邦 ● sincere [sɪnˋsɪr] a. 誠懇的,誠摯的 ● discount [ˋdɪskaʊnt] n. 折扣 ● exactly [ɪgˋzæktlɪ] adv. 精確地,完全地 ● unprofessional [͵ʌnprəˋfɛʃən!] a. 不專業的 Practical Phrases ● make sure (that)... 確定 / 確保…… You’d better make sure (that) all the answers are correct. 你最好確認所有答案都是正確的。 ● front desk (飯店中的)櫃檯 You Can Do This 英文試金石 請依句意在空格內填入適當的字詞 1. 如果你要主辦派對,你必須確定有足夠的食物和飲料。 If you host a party, you’ll need to ___________ there’s enough food and drink. 2. 謝謝你提供我一個這麼好的工作機會。 Thank you for _________ me such a good job opportunity. 3. 修理工人向我們收了新臺幣七百五十元的電視修理費用。 The repairman ________ us NT$750 to fix our TV. 答案: 1. make sure 2. offering 3. charged 中文翻譯 愛麗絲走到她飯店的前檯。 接待員:早安,有什麼能協助您的嗎? 愛麗絲:我想要退房。 接待員:好的,沒問題。可以請您給我您的大名及房號嗎? 愛麗絲:當然。我的名字是愛麗絲.史密斯,房號是 1128。 接待員:好的,史密斯女士。請您稍待我們其中一位員工檢查房間。 我們需要確保房內沒有任何損壞。否則,我們會需要收取一筆費用。 愛麗絲:噢,了解。嗯,這應該不成問題。 (三分鐘後) 接待員:恐怕我們的員工發現您的房間狀態很糟,所以我們會需要從您的卡片中扣款。 愛麗絲:什麼?這怎麼可能?我沒有破壞任何東西。我將一切恢復原樣。再打一次確認看看。 接待員:我了解了。我很抱歉。這件事是我的錯。我一定是告訴員工錯誤的房號了。 愛麗絲:你幾乎要因為我沒有做的事情扣我錢。這相當不專業。 接待員:我非常抱歉。如果您決定再次入住,我想在您下次入住時提供您一個折扣。 愛麗絲:既然你非常地誠懇,我可以接受它並原諒你。請你下次更加注意。 x0
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