引用 | 编辑
ensan256
2022-10-02 22:04 |
楼主
|
||
![]() ![]() 从饭店退房! Checking Out of a Hotel 9/14 生活英语 作者 Enjoy Editors 本图文出处:https://www.ivy.com.tw/newsLetter/life_cont/2022052513464670127 从饭店退房! Checking Out of a Hotel 爱丽丝走到她饭店的前台。 观光英语 C: Clerk A: Alice Alice walks up to the front desk of her hotel. C: Good morning, how may I help you? A: I’d like to check out. C: OK, no problem. May I have your name and room number please? A: Sure. My name is Alice Smith, room number 1128. C: All right, Ms. Smith. Please wait a moment while one of our staff checks the room. We need to make sure there is no damage. Otherwise, we’ll need to charge a fee. A: Oh, I see. Well, that shouldn’t be a problem. (Three minutes later) C: I’m afraid our staff member found that you left the room in a bad state, so we’ll need to charge your card. A: What? How is that possible? I didn’t break anything. I left everything exactly how it was. Call again to make sure. C: I see. I’m so sorry. This was my fault. I must have told the staff the wrong room number. A: You almost charged me money for something I didn’t do. This is quite unprofessional. C: I’m very sorry. I would like to offer you a discount on your next stay here, if you should decide to stay again. A: Since you are so sincere, I can accept it and forgive you. Please be more careful next time. 单字片语整理 Words in Use ● offer [ˋɔfɚ] vt. 提供 n. 提议,主动表示 ● accept [əkˋsɛpt] vt. 接受 ● charge [tʃɑrdʒ] vt. & vi. 收费;充电 vt. 控诉 n. 收费;控诉;负责 ● damage [ˋdæmɪdʒ] n. & vt. 破坏,损坏(名词为不可数) ● fault [fɔlt] vt. 挑出毛病 n. 过失(不可数);缺点 ● state [stet] vt. (正式的)陈述,声明 n. 状态,情况;国家;(美国等国家的)州,邦 ● sincere [sɪnˋsɪr] a. 诚恳的,诚挚的 ● discount [ˋdɪskaʊnt] n. 折扣 ● exactly [ɪgˋzæktlɪ] adv. 精确地,完全地 ● unprofessional [͵ʌnprəˋfɛʃən!] a. 不专业的 Practical Phrases ● make sure (that)... 确定 / 确保…… You’d better make sure (that) all the answers are correct. 你最好确认所有答案都是正确的。 ● front desk (饭店中的)柜台 You Can Do This 英文试金石 请依句意在空格内填入适当的字词 1. 如果你要主办派对,你必须确定有足够的食物和饮料。 If you host a party, you’ll need to ___________ there’s enough food and drink. 2. 谢谢你提供我一个这么好的工作机会。 Thank you for _________ me such a good job opportunity. 3. 修理工人向我们收了新台币七百五十元的电视修理费用。 The repairman ________ us NT$750 to fix our TV. 答案: 1. make sure 2. offering 3. charged 中文翻译 爱丽丝走到她饭店的前台。 接待员:早安,有什么能协助您的吗? 爱丽丝:我想要退房。 接待员:好的,没问题。可以请您给我您的大名及房号吗? 爱丽丝:当然。我的名字是爱丽丝.史密斯,房号是 1128。 接待员:好的,史密斯女士。请您稍待我们其中一位员工检查房间。 我们需要确保房内没有任何损坏。否则,我们会需要收取一笔费用。 爱丽丝:噢,了解。嗯,这应该不成问题。 (三分钟后) 接待员:恐怕我们的员工发现您的房间状态很糟,所以我们会需要从您的卡片中扣款。 爱丽丝:什么?这怎么可能?我没有破坏任何东西。我将一切恢复原样。再打一次确认看看。 接待员:我了解了。我很抱歉。这件事是我的错。我一定是告诉员工错误的房号了。 爱丽丝:你几乎要因为我没有做的事情扣我钱。这相当不专业。 接待员:我非常抱歉。如果您决定再次入住,我想在您下次入住时提供您一个折扣。 爱丽丝:既然你非常地诚恳,我可以接受它并原谅你。请你下次更加注意。 ![]()
|