从饭店退房! Checking Out of a Hotel

从饭店退房! Checking Out of a Hotel
9/14 生活英语
作者 Enjoy Editors


本图文出处:https://www.ivy.com.tw/newsLetter/life_cont/2022052513464670127
从饭店退房! Checking Out of a Hotel
爱丽丝走到她饭店的前台。

观光英语

C: Clerk A: Alice

Alice walks up to the front desk of her hotel.

C: Good morning, how may I help you?

A: I’d like to check out.

C: OK, no problem. May I have your name and room number please?

A: Sure. My name is Alice Smith, room number 1128.

C: All right, Ms. Smith. Please wait a moment while one of our staff checks the room. We need to make sure there is no damage. Otherwise, we’ll need to charge a fee.

A: Oh, I see. Well, that shouldn’t be a problem.


(Three minutes later)

C: I’m afraid our staff member found that you left the room in a bad state, so we’ll need to charge your card.

A: What? How is that possible? I didn’t break anything. I left everything exactly how it was. Call again to make sure.

C: I see. I’m so sorry. This was my fault. I must have told the staff the wrong room number.

A: You almost charged me money for something I didn’t do. This is quite unprofessional.

C: I’m very sorry. I would like to offer you a discount on your next stay here, if you should decide to stay again.

A: Since you are so sincere, I can accept it and forgive you. Please be more careful next time.

单字片语整理
Words in Use
●
offer [ˋɔfɚ]

vt. 提供
n. 提议，主动表示
●
accept [əkˋsɛpt]

vt. 接受
●
charge [tʃɑrdʒ]

vt. & vi. 收费；充电
vt. 控诉
n. 收费；控诉；负责
●
damage [ˋdæmɪdʒ]

n. & vt. 破坏，损坏（名词为不可数）
●
fault [fɔlt]

vt. 挑出毛病
n. 过失（不可数）；缺点
●
state [stet]

vt. （正式的）陈述，声明
n. 状态，情况；国家；（美国等国家的）州，邦
●
sincere [sɪnˋsɪr]

a. 诚恳的，诚挚的
●
discount [ˋdɪskaʊnt]

n. 折扣
●
exactly [ɪgˋzæktlɪ]

adv. 精确地，完全地
●
unprofessional [͵ʌnprəˋfɛʃən!]
a. 不专业的
Practical Phrases
●
make sure (that)... 确定 / 确保……
You’d better make sure (that) all the answers are correct.
你最好确认所有答案都是正确的。

●
front desk （饭店中的）柜台
You Can Do This 英文试金石


请依句意在空格内填入适当的字词

1. 如果你要主办派对，你必须确定有足够的食物和饮料。

If you host a party, you’ll need to ___________ there’s enough food and drink.

2. 谢谢你提供我一个这么好的工作机会。

Thank you for _________ me such a good job opportunity.

3. 修理工人向我们收了新台币七百五十元的电视修理费用。

The repairman ________ us NT$750 to fix our TV.



答案： 1. make sure 2. offering 3. charged



中文翻译


爱丽丝走到她饭店的前台。

接待员:早安，有什么能协助您的吗?

爱丽丝:我想要退房。

接待员:好的，没问题。可以请您给我您的大名及房号吗?

爱丽丝:当然。我的名字是爱丽丝.史密斯，房号是 1128。

接待员:好的，史密斯女士。请您稍待我们其中一位员工检查房间。 我们需要确保房内没有任何损坏。否则，我们会需要收取一笔费用。

爱丽丝:噢，了解。嗯，这应该不成问题。 (三分钟后)

接待员:恐怕我们的员工发现您的房间状态很糟，所以我们会需要从您的卡片中扣款。

爱丽丝:什么?这怎么可能?我没有破坏任何东西。我将一切恢复原样。再打一次确认看看。

接待员:我了解了。我很抱歉。这件事是我的错。我一定是告诉员工错误的房号了。

爱丽丝:你几乎要因为我没有做的事情扣我钱。这相当不专业。

接待员:我非常抱歉。如果您决定再次入住，我想在您下次入住时提供您一个折扣。

爱丽丝:既然你非常地诚恳，我可以接受它并原谅你。请你下次更加注意。

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